Customer Confusion: Drivers of Recalled Toyotas Frustrated and Concerned
Millions of Toyota Owners Don’t Know What to Do With Their Cars
By KATE SNOW
http://abcnews.go.com/WN/toyota-recall-leaves-millions-customers-confused-gas-pedal/story?id=9692112
Questions:
What do you want to get from your car? convenience? safety?
Which brand of car will you choose if you want to buy a car?
What do you think about TOYOTA? economy? safety?
New Vocabulary:
Frustrate - to disappoint or thwart (a person).
Concern - to trouble, worry, or disquiet.
Gas pedal - a pedal that controls the throttle valve.
Refrain - A repeated utterance or theme.
Posted on Friday January 29th
